These Terms and Conditions set out the basis on which Rubbish Clearance Pimlico provides waste and rubbish collection services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following definitions apply:
Company, we, us, our means Rubbish Clearance Pimlico, the provider of rubbish clearance and waste collection services.
Customer, you, your means the individual, business, landlord, tenant, managing agent or other party who books or receives services from the Company.
Services means the rubbish clearance, waste collection, bulky waste removal, garden waste removal, office or household clearance and related services provided by the Company.
Booking means a confirmed request for Services made by the Customer and accepted by the Company, whether made by phone, email, online form or in writing.
Waste means items, materials and rubbish presented by the Customer for collection and disposal as part of the Services, excluding any prohibited or hazardous items as set out in these Terms and Conditions.
The Company provides rubbish clearance and waste collection services for domestic and commercial Customers. Our services typically include loading, transportation and disposal or recycling of waste at licensed facilities, in accordance with applicable legislation.
The exact scope of the Services will be as agreed at the time of Booking, based on the information provided by the Customer. This may include, but is not limited to, household waste, office waste, garden waste, bulky items, light construction waste and general rubbish clearance.
The Company reserves the right to refuse to collect certain items, including but not limited to hazardous, toxic, explosive, medical or chemical waste, pressurised containers, asbestos and any other materials that require specialised handling or licensing.
Bookings may be made by phone, email or through our online enquiry process. When making a Booking, you must provide accurate information about the type and approximate volume or weight of waste, access conditions and any other relevant details.
Based on the information provided, the Company may give an estimate or quote for the Services. Any estimate is given in good faith but is not binding if the waste described differs materially from the waste presented on collection.
Your Booking is confirmed once the Company has accepted your request for Services and, where applicable, taken a deposit or full payment. The Company may refuse any Booking at its discretion.
You are responsible for ensuring that access to the property or premises is available at the agreed date and time, and that any required permissions such as from building management, neighbours or local authorities are in place.
Prices for Services are generally based on factors including volume, weight, type of waste, labour required, access conditions, parking availability and disposal costs. The Company may provide an estimate prior to attending the site, which may be revised on arrival after inspection of the waste.
If, on attendance, the actual volume or type of waste differs from that described at the time of Booking, the Company will inform you of any change in price before proceeding. If you do not agree to the revised price, the Company reserves the right to cancel the Service or reduce the scope of work, and a call out or cancellation charge may apply.
All prices are stated exclusive or inclusive of VAT as indicated at the time of Booking. Where VAT is applicable, it will be charged at the prevailing rate in accordance with UK law.
Unless otherwise agreed in writing, payment is due on completion of the Services on the day of collection. The Company accepts common forms of payment such as cash, card or bank transfer, as advised at the time of Booking.
For certain Bookings, including larger commercial clearances or ongoing waste collection arrangements, the Company may require advance payment or a deposit. Any such requirement will be communicated before the Booking is confirmed.
Where credit terms are agreed for business Customers, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.
If you fail to pay any amount due, the Company reserves the right to charge interest on overdue sums at the statutory rate, to suspend further Services and to recover any costs incurred in the collection of outstanding amounts, including legal and debt recovery costs.
You may cancel or amend a Booking by contacting the Company as soon as reasonably practicable. Cancellations or changes are only effective once confirmed by the Company.
If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will normally be charged, unless otherwise specified in a written service agreement.
If you cancel less than 24 hours before the scheduled collection time, the Company may charge a cancellation fee to cover wasted time and costs. This may be a fixed call out charge or a percentage of the quoted price, as reasonably determined by the Company.
If the Company attends the site at the agreed time and is unable to carry out the Services due to lack of access, absence of an authorised person, health and safety concerns, or because the waste materially differs from that described at the time of Booking and no revised price can be agreed, the Company may treat this as a late cancellation and charge an appropriate fee.
The Company reserves the right to cancel or reschedule a Booking in the event of unforeseen circumstances, including but not limited to vehicle breakdown, staff illness, severe weather, accidents or other events beyond its reasonable control. In such cases, the Company will use reasonable efforts to notify you as soon as possible and offer an alternative appointment. The Company will not be liable for any loss resulting from such cancellation or delay.
You are responsible for ensuring that:
All waste intended for collection is clearly identified and separated from items not to be removed.
No prohibited, hazardous or dangerous items are included with the waste without prior written agreement from the Company.
Safe and reasonable access to the collection point is provided, including any necessary parking arrangements or permits, and that access routes are free from obstruction.
The building, premises and any relevant third parties such as neighbours, property managers or tenants have granted permission for the Services to be performed.
You or an authorised representative are present at the time of collection, where required, to confirm which items are to be removed and to sign any job sheets or acknowledgements.
Failure to comply with these obligations may result in delay, additional charges or cancellation of the Services.
The Company operates in accordance with applicable UK waste legislation and regulations, including the duty of care requirements for waste transfer, and uses licensed disposal and recycling facilities where required by law.
When the Company collects waste from you, legal responsibility for that waste usually passes from you to the Company at the time of collection, except in circumstances where waste must be returned due to it being prohibited, misdescribed or unlawful to carry.
The Company may issue a waste transfer note or similar documentation where legally required. You should retain any such documentation for your records and compliance obligations.
You agree not to request the Company to collect or transport any waste that is illegal to handle without appropriate licences or special arrangements, including but not limited to asbestos, clinical waste, chemicals, solvents, oils, fuel, explosives or radioactive materials. If such items are discovered, the Company may refuse collection, charge for any wasted journey and, where necessary, notify the relevant authorities.
The Company will exercise reasonable care and skill in providing the Services. However, the Company will not be liable for:
Any pre-existing damage to property, fixtures, fittings or items removed.
Loss or damage arising from inaccurate information supplied by the Customer regarding the nature or volume of waste, access conditions or other relevant factors.
Indirect, consequential or purely economic loss, including loss of profit, business interruption or loss of opportunity, whether arising in contract, tort or otherwise.
If any damage to property occurs as a direct result of the Companys negligence, you must notify the Company in writing as soon as reasonably practicable and, in any event, within 7 days of completion of the Services. The Company may inspect the damage before any repairs are carried out.
The Companys total aggregate liability to you in respect of any claim arising out of or in connection with the Services will be limited to the total price paid or payable for the relevant Services, except where liability cannot be limited or excluded by law.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
The Company takes health and safety seriously and will carry out the Services in a manner that aims to protect its staff, Customers and the public. You must not request the Company to undertake any activity that is unsafe or beyond the agreed scope of work.
If, in the opinion of the Companys staff, a situation arises on site that presents a health or safety risk, the Company may suspend or cancel the Services until the risk has been adequately addressed, and additional charges may apply where reasonable.
If you are dissatisfied with any aspect of the Services, you should contact the Company as soon as possible, providing full details of your concern. The Company will investigate and aim to respond within a reasonable timeframe.
Where a complaint is upheld, the Company may, at its discretion, offer to re-perform the Services, provide a partial refund or agree another appropriate remedy, subject always to the limitations of liability set out in these Terms and Conditions.
The Company may collect and process personal data about you in order to manage Bookings, provide Services, process payments and communicate with you. Personal data will be handled in accordance with applicable data protection legislation and the Companys privacy practices.
By making a Booking, you consent to the Company using your contact details for the purposes of providing the Services and handling any related enquiries, billing or administration.
The Company reserves the right to amend these Terms and Conditions from time to time. Any updated Terms and Conditions will apply to new Bookings made after the date of publication or notification. For ongoing service arrangements, the Company will provide notice of any significant changes where reasonably practicable.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions, together with any written quotation, booking confirmation or service agreement provided by the Company, constitute the entire agreement between you and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a Booking or accepting the provision of Services from Rubbish Clearance Pimlico, you confirm that you have read, understood and agree to these Terms and Conditions.
Read the full service terms and conditions for Rubbish Clearance Pimlico, covering bookings, payments, cancellations, liability, waste regulations and governing law in the UK.
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