This Privacy Policy explains how Rubbish Clearance Pimlico collects, uses, stores, and protects your personal data when you use our rubbish removal and related services. It applies to all Rubbish Clearance Pimlico customers and enquiries within our operating area, including both residential and commercial clients.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and other applicable data protection laws. Please read this policy carefully to understand how and why we process your information.
For the purposes of data protection law, Rubbish Clearance Pimlico is the data controller in relation to the personal data we collect and process about you. This means we decide how and why your personal data is processed and are responsible for ensuring it is handled lawfully and fairly.
We may collect and process the following categories of personal data about you when you contact us, request a quote, book a service, or otherwise interact with us:
Identification and contact details: name, address, email address, telephone number, and any other contact information you provide to us.
Service details: information about the property or site where rubbish clearance is required, access instructions, property type, photographs you send us to describe the job, and details of items to be collected.
Booking and transaction information: dates and times of bookings, services requested, records of services provided, invoices, payments made, payment method type, and related financial records. We do not store full payment card details; these may be processed securely by our payment processor.
Communication data: information you provide in phone calls, emails, text messages, or contact forms, including complaints, feedback, and enquiries.
Technical and usage information: limited technical information about how you interact with our website, such as IP address, browser type, and basic usage data, to help us maintain security and improve our services.
We collect personal data directly from you when you contact us by phone, email, text, messaging services, or through our website to request information, obtain a quote, or book a service.
We may also receive personal data about you if another person books a collection on your behalf and provides your contact or property details for the purposes of completing the service.
Some data, such as technical and usage information, may be collected automatically when you use our website through server logs and similar tools for security and performance purposes.
We rely on the following lawful bases under the UK GDPR to process your personal data:
Contract: we process your personal data where it is necessary to enter into or perform a contract with you, for example, to provide a quote, book a service, carry out rubbish clearance, and manage invoicing and payments.
Legal obligation: we process certain data to comply with our legal obligations, such as maintaining appropriate business records for tax and accounting purposes and complying with waste disposal and environmental regulations.
Legitimate interests: we process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing our relationship with you, responding to your enquiries, improving our services, maintaining site and system security, and pursuing or defending legal claims.
Consent: where required by law, we may rely on your consent to process specific types of personal data or to send certain forms of marketing communications. You can withdraw your consent at any time by contacting us using the details below.
We use your personal data for the following purposes:
To provide rubbish clearance and related services, including assessing your requirements, offering quotes, scheduling collections, and carrying out work at your property.
To communicate with you about your bookings, including confirmations, reminders, updates, and follow up messages relating to completed services.
To manage payments and invoicing, including processing payments through our payment processors, sending receipts, and handling any queries about charges.
To respond to your questions, requests, complaints, or feedback and to provide customer support.
To maintain accurate business and financial records for legal, tax, and regulatory purposes.
To improve our services, operations, and customer experience, including reviewing feedback, monitoring demand, and assisting with staff training.
To protect our business, staff, and customers, including the prevention and detection of fraud or other unlawful activity and the pursuit or defence of legal claims.
We retain your personal data only for as long as is reasonably necessary to fulfil the purposes for which we collected it, including to provide our services, meet our legal obligations, and resolve disputes.
In general, we keep customer and service records, including invoices and basic contact details, for up to six years after the end of our relationship with you in order to comply with tax, accounting, and regulatory requirements and to handle any legal claims.
We may retain some information for shorter periods where it is no longer needed for active business purposes, for example, initial quote requests that do not lead to a booking may be kept for a limited time before being securely deleted.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked back to an identifiable individual.
We do not sell your personal data to third parties. However, we may share your personal data with trusted service providers who act as data processors and help us deliver our services or operate our business. These may include:
IT and hosting providers who store or manage our digital records and systems.
Payment service providers who process payments on our behalf using secure payment systems.
Accountants or professional advisers who help us meet our legal and regulatory obligations.
These processors are only permitted to process your personal data in accordance with our instructions, for specified purposes, and are required to implement appropriate technical and organisational measures to protect your data.
We may also share personal data where required by law or regulation, for example with law enforcement agencies, regulatory authorities, or courts, or in connection with legal proceedings or the defence of legal claims.
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include the use of standard contractual clauses or other recognised transfer mechanisms.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include secure storage, restricted access controls, staff training, and the use of reputable service providers.
While we take reasonable steps to safeguard your information, no system can be guaranteed to be completely secure. You are responsible for keeping any passwords or access details you use to communicate with us confidential.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access: you can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: you can request that we delete your personal data in certain circumstances, for example, where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.
Right to data portability: you may have the right to receive certain personal data in a structured, commonly used, and machine readable format and to transmit it to another controller.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests as the lawful basis and your particular situation gives rise to an objection.
Where we rely on your consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the Information Commissioner s Office if you are unhappy with how we handle your personal data. We would, however, appreciate the chance to address your concerns first, so please contact us in the first instance.
If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise any of your rights, you can contact Rubbish Clearance Pimlico using the contact details provided on our website or any communication you have received from us.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any significant changes will be communicated where appropriate, and the updated policy will apply from the date it is published. Your continued use of our services after any such update will constitute your acceptance of the revised policy.
Privacy Policy for Rubbish Clearance Pimlico explaining what data we collect, why we process it, how long we keep it, our use of processors, and your GDPR rights.
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